Privacy Policy

Introduction

At Sol Glassworks, I am committed to protecting and respecting your privacy. This privacy policy outlines how I collect, use, and safeguard your personal data when you visit my website or make purchases from me. By using my services, you agree to the collection and use of information in accordance with this policy.

Information I Collect

I collect personal information when you interact with my website, including:

• - Name

• - Email address

• - Phone number

• - Shipping and billing address

• - Payment information (such as credit card details)

• - Any other personal information you provide when contacting me

Additionally, I collect information automatically through the use of cookies and tracking technologies, including:

• - IP address

• - Browser type and version

• - Pages visited on my site

• - Time spent on my site

• - Device information

How I Use Your Information

I use your personal information for the following purposes:

• - To process orders and complete transactions

  • - To communicate with you regarding your orders, inquiries, and updates

• - To improve my website and customer service

• - To send marketing communications (if you have opted-in)

• - To comply with legal obligations

Sharing Your Information

I do not sell or rent your personal information to third parties. However, I may share your data with trusted third-party service providers to help me with the following:

• - Payment processing (e.g., Stripe, PayPal)

• - Order fulfillment and delivery (e.g., courier services)

• - Marketing and email services (e.g., Mailchimp, Google Ads)

These third-party providers are obligated to maintain the confidentiality and security of your data and are not permitted to use it for any other purpose.

Data Security

I implement industry-standard security measures to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure. I strive to protect your data but cannot guarantee absolute security.

Cookies and Tracking Technologies

My website uses cookies to enhance user experience and analyze website traffic. Cookies are small files stored on your device that help me improve my services and provide personalized content. You can choose to accept or decline cookies through your browser settings.

Your Rights

You have the right to:

• - Access, correct, or request the deletion of your personal data

• - Opt-out of marketing communications at any time

• - Request a copy of your personal data in a commonly used electronic format

To exercise these rights, please contact me at marta@solglassworks.co.

Data Retention

I retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, or as required by law. Once your data is no longer needed, it will be securely deleted.

International Data Transfers

As a UK-based business, I may transfer and store your personal data outside of the UK or the European Economic Area (EEA). I ensure that appropriate safeguards are in place to protect your information.

Children’s Privacy

My services are not intended for children under the age of 16. I do not knowingly collect or store data from children. If you are a parent or guardian and believe I have collected information from a child, please contact me immediately.

Changes to This Policy

I may update my privacy policy from time to time. Any changes will be posted on this page, and I will notify you of significant changes via email or a prominent notice on my website.

Contact Me

If you have any questions or concerns about this privacy policy or how I handle your data, please contact me at:

Sol Glassworks

Email: marta@solglassworks.co